
Troubleshooting and Maintenance
Revision A 9K-L USERS MANUAL Section 7 - 5
P/N 90-00860-001
SYMPTOM
CAUSE SOLUTION
Optional Fonts not
functioning
Font Cartridge not installed
correctly
Verify the Font Cartridge label is facing the
operator.
Verify the Font Cartridge is inserted all the way
into the Font Cartridge Slot.
Address Too High
(Error Message)
Software Margin incorrect Top Line of the Address is above the edge of the
media. Move the location of the address down.
Address Too Low
(Error Message)
Software Margin incorrect The Address is below the Bottom edge of the
media. The bottom edge margin must be
increased.
Shuttle Jam
(Error Message)
Shuttle is hitting media
Lower Print Head Shaft
dirty.
Print Head Holder
bushings
clogged with paper dust
Adjust Print Head Height Adjustment knob
clockwise, so head height is above the media.
Clean shaft with alcohol and soft cotton cloth.
Call Service Representative.
Out of Memory
(Error Message)
Overuse of graphics / page
information
Turn printer off then send again.
Font Card Removed
(Error Message)
Connection to font card
incomplete.
Insert Font Card, turn printer off, then turn printer
on and send again.
Battery Error
(Error Message)
Battery is low and cannot
maintain the printers
settings when powered
down.
Call Service Representative.
No Barcode Address margin below 5/8"
(1.6 cm) minimum distance
Invalid Zip Code or more
data following Zip Code.
Five (5) Digit Zip Code
turned off.
Lower Right Barcode, the distance between the
last line of the address field and the bottom edge
of the media must be at least 5/8 inches (1.6 cm).
Check Zip Code and correct, remove any data
following the Zip Code.
The 5 digit zip code option in the print Main
Menu is Off.
Barcode (lower right) is
wandering (up and down)
Belt tension is not adjusted
correctly.
Call Service Representative.
Notes: ___________________________________________________________________________________
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